Audrive Privacy Policy

This Privacy Policy explains how Audrive (“we”, “our”, “us”) handles the personal information of players in Australia. It applies to our websites, apps and all Au drive services, and should be read with our Terms and Conditions.

Who We Are and How to Contact Our DPO

Audrive is the entity responsible for the personal information collected through our website, mobile services and customer support channels, and acts as the data controller for that information. We handle your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and the conditions of the gambling licence and regulatory framework that apply to our operations.

Our Data Protection Officer (DPO) oversees privacy compliance and is your first point of contact for any question about this policy or the way we manage your information. You can contact our DPO at [DPO email address] or by post at [registered business address]. Please include your account username and a clear description of your request so that we can verify your identity and respond efficiently.

Personal Data We Collect

We collect only the information reasonably necessary to operate your account and meet our legal duties. This includes:

Identity data: full name, date of birth, gender, nationality and government-issued identification details.
Contact data: residential address, email address and phone number.
Financial and payment data: card details, bank account information, e-wallet identifiers, deposits, withdrawals and source-of-funds documents.
Gameplay and transaction data: games played, stakes, wins, bonus usage, session length and account activity.
Device, IP and geolocation data: IP address, browser type, device identifiers and your approximate or precise location.
Marketing preferences: your communication choices, consent records and responses to promotions.

We collect this information directly from you, automatically through your use of our services, and from verification and fraud-prevention providers.

Why We Use Your Information and Our Legal Basis

The Privacy Act does not prescribe lawful bases as some overseas laws do. We nevertheless apply recognised standards so that every purpose is justified and transparent:

Contract: to create and manage your account, process deposits and withdrawals, and provide customer support.
Legal obligation: to comply with anti-money-laundering, age-verification, responsible gambling and licensing requirements.
Legitimate interests: to detect fraud, secure our platform, analyse performance and improve our services.
Consent: to send direct marketing, place non-essential cookies and handle sensitive information where consent is required.

Where we rely on consent, you may withdraw it at any time without affecting prior processing. We will not use your information for a materially different purpose unless you would reasonably expect it or the law permits it.

KYC and AML Checks

As a regulated gaming operator, we must know who our players are. We therefore verify your identity, age, source of funds and location, including through geolocation checks, before and during your use of our services. This may involve reviewing identity documents, proof of address and bank statements, as well as electronic verification and sanctions or politically exposed person screening.

We process this information to meet our obligations under Australian anti-money-laundering and counter-terrorism financing laws, relevant AUSTRAC requirements and our licensing conditions. Where the law requires, we may restrict, suspend or close an account, delay withdrawals or report suspicious activity to the authorities, and we may be prohibited from telling you that a report has been made. Providing accurate KYC information is a condition of using our services.

Cookies, Security and Data Retention

We use cookies and similar technologies to keep you signed in, remember preferences, measure performance, prevent fraud and, with your consent, personalise advertising. Non-essential cookies are not placed until you agree, and you can change your choices through our cookie banner or browser settings. Further detail is set out in our Cookie Policy.

We protect personal information with TLS encryption in transit, encryption of sensitive records at rest, firewalls, intrusion monitoring and regular security testing. Access is limited to authorised staff through role-based permissions, multi-factor authentication and activity logging. If an eligible data breach occurs, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

We retain personal information only as long as necessary for the purposes described here. AML, KYC and financial transaction records are typically kept for seven years, or longer where the law requires, even if you request deletion. Other data is deleted or de-identified when no longer needed.

Sharing Your Information and International Transfers

We do not sell your personal information. We share it only where necessary with:

Payment providers and banks, to process transactions and prevent fraud.
KYC and verification vendors, to confirm your identity, age and location.
Regulators, law enforcement and other authorities, where required by law or licence conditions.
Game providers and technology suppliers that deliver games and platform services.
Affiliates and marketing partners, limited to the information needed to track referrals and, with your consent, promotions.

Some recipients are located outside Australia, including in Europe and other jurisdictions. Before disclosing information overseas, we take reasonable steps under APP 8 to ensure recipients protect it consistently with the APPs, using contractual safeguards, security assessments and data minimisation.

Your Rights and Marketing Choices

Under the Privacy Act you may request access to your personal information and ask us to correct it. We also consider requests for deletion, restriction, objection to particular processing, portability of data you provided and withdrawal of consent, subject to our legal retention duties.

To submit a data subject access request (DSAR) or any other request, email our DPO. We will verify your identity, acknowledge your request promptly and aim to respond within 30 days, generally free of charge. If we cannot comply, we will explain why in writing.

You may opt out of marketing at any time using the unsubscribe link, your account settings or by contacting support, consistent with the Spam Act 2003 (Cth). Opting out will not affect your access to games. Essential service and regulatory messages will continue.

Complaints, Contact and Policy Updates

If you have a privacy concern, please contact our DPO at [DPO email address] or [postal address] so that we can investigate and respond within a reasonable time. We take every complaint seriously and will tell you the outcome in writing.

If you remain dissatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via oaic.gov.au. You may also raise gambling-related concerns with the regulator responsible for our licence.

We may amend this Privacy Policy to reflect changes in law, regulation or our services. Material changes will be notified by email or through our website, and the updated version applies from its publication date. Continued use of our services after an update constitutes acceptance of the revised policy.

Last updated: 15.10.2026